about us. privacy policy


Ingredientbox understand that when accessing our website or interacting with us online, the privacy and confidentiality of personal information is important to our agents and customers. That's why we are committed to safeguarding the business and personal details you provide us.

Information we collect

Each time someone visits our site, our web server collects the following information:

  •  The number of users who visit
  •  The date and time of visits
  •  The number of pages viewed
  • How users navigate through the site

No attempts are made to identify anyone browsing our site. The data is captured so that we can accurately evaluate the quality of our content and make improvements for you.

How we capture information

We use technology called cookies when you visit our site. Cookies are small pieces of information stored on your hard drive (persistent cookies) or in memory (session cookies). They can record information about your visit to the site, allowing it to remember you next time you visit and provide a more meaningful experience.

We use cookies to offer you increased security. Despite common myths, the cookies we send to your PC cannot read your hard drive, obtain any information from your browser or command your computer to perform any action. They are designed so that they cannot be sent to another site or be retrieved by any site other than Ingredientbox.

We use 2 types of cookies:

  • Persistent cookies identify pages accessed and provide personalised features, for example choosing which page you would like to make your start page. They are used to help us develop the design and layout of the web site, improve applications, and measure their effectiveness.
  • Session cookies are used for security reasons as part of the customer identification process, for example with Logging In. These cookies allow you to be recognised once you have signed in and provide you with your confidential account information. They also keep track of time spent on a page, so that if a session remains inactive for seven minutes or longer it will automatically be terminated for your protection. We also use these types of cookies in multi page forms, to help the site remember what you do from one page to the next.

We may also allow third parties to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are simply used to evaluate and measure the effectiveness of our marketing (e.g. banner ads).

In addition, we may transmit web site usage information about our site visitors to our third-party ad server for the purpose of targeting our Internet banner advertisements on other sites. To do this, we use Web beacons and cookies provided by our third-party ad server on our site. The information that is collected and logged on our behalf through this technology is not personally identifiable to our third-party ad server and we do not capture or transmit any web site usage information that can personally identify you.

How we use your information

The type of information we collect from you will depend on what online services you use.

When applying for our products or services online we may request personal information such as your name and address, email address and contact phone numbers. We also tell you how we use the personal information we collect, who we give access to that information and how you can access it, if we have retained it.

Sometimes we use third parties to run online competitions or promotions. They may require your name and email address to meet Lottery and Gaming regulations and make you eligible for entry. However, we retain ownership of this information and require that all records be deleted from the third party's database.

We may also use your email address to send regular communications about products or other information which you have told us you are interested in.

Securing your information

When we capture your personal information it is passed through our secure server using encryption technology, which scrambles the information to ensure it is protected over the Internet.

Stored information about you is further protected from unauthorised access through the use of multiple firewalls*, secure passwords and sign in processes.

Permission to contact you

You can choose not to receive further emails from us by withdrawing your consent. To do this, sign in to Ingredientbox (so that we can identify you), then go to the Administration option in the main menu and de-select the box that asks for your permission to contact you. Under Administration you can also update your email address or choose the type of information we send you from the list of topics.

Contact us

If you feel that we have not lived up to our online privacy commitments or you have any queries relating to our policies, please email info@ingredientbox.com.au

Our objective is to respond within our service standard of 5 working days.

As we plan to keep our statement on privacy current, this information can be subject to change. Please return periodically to review the latest Internet privacy policy.

* Any of a number of security schemes that prevent unauthorised users from gaining access to a computer network or that monitor transfers of information to and from the network.